PT. Infomedia Nusantara
PT Infomedia Nusantara is a part of the Telkom Group, currently focuses on providing Digital Business Process Outsourcing (BPO) services in Indonesia with 2 (two) portfolios : Customer Relationship Management (CRM) and Shared Service Operation (SSO). Through these two portfolios, Infomedia demonstrates its competence and capabilities in 3 scope of services: Design (Business Process Consulting), Build (Develop & Setup Digital Operation), and Operate (CRM operation and SSO managed service).
Partner since August 2022
Location Asia
Expertise Government
Banking & Finance
Hospitality
Telecommunications
Manufacturing
PT. Infomedia Nusantara
PT Infomedia Nusantara is a part of the Telkom Group, currently focuses on providing Digital Business Process Outsourcing (BPO) services in Indonesia with 2 (two) portfolios : Customer Relationship Management (CRM) and Shared Service Operation (SSO). Through these two portfolios, Infomedia demonstrates its competence and capabilities in 3 scope of services: Design (Business Process Consulting), Build (Develop & Setup Digital Operation), and Operate (CRM operation and SSO managed service).
Why PT Infomedia Nusantara?
PT Infomedia Nusantara is an experienced Digital BPO company that is proven over time and handles massive business processes, transactions and traffic from multiple industries. (various business cases in CRM & SSO and handling over 400 Million interactions per year)
PT Infomedia Nusantara are a member of the Telkom Group (the largest Telco company in Indonesia). Telkom Group as a digital telecommunications company manages the largest communication network in Indonesia and has given their support to run PT Infomedia Nusantara operations more reliable, secure and scalable.
Their vision and commitment is to grow with our clients with the technology and agility to continuously adapt to current and future business challenges
“We focus on providing Business Process Outsourcing (BPO) services in Indonesia with 2 portfolios : Customer Relationship Management (CRM) and Shared Service Operation (SSO). We help our client to re-engineer their business processes and manage their operation to be significantly efficient and highly productive. RPA technology provided by Robocorp is an ideal choice to support our operating model to achieve our goals. It’s making the process faster, cost-efficient, reliable and scalable.”